This page explains what information we collect, how we use it and who we share it with. It covers our phone line, our texts, this website, the chat on this website and messages sent to us from our Google Business Profile.
Who we are
Joe Towing & Recovery, Louisville, KY. Phone: (502) 702-6706.
What we collect
We only collect what you choose to give us. That happens when you:
- Call or text us. We get your phone number and what you tell us.
- Send a request form on this website. The forms ask for your name, phone number, where the vehicle is, what you need and any details you add.
- Rate us 1 to 3 stars on this website. That form asks what went wrong, what we could have done better, your name and your phone number.
- Use the chat on this website. If you type a phone number into it or fill in its details form, it sends us your name, your number, what you need and the chat so far.
- Message us from our Google Business Profile on Google Search or Maps. We get your messages and the contact details the messaging service passes to us.
On a phone, our forms can also open your own texting app with your details written in. Nothing is sent until you press send.
This website does not use cookies, analytics or ad tracking. Like any website, our host receives basic technical details when a page loads, such as your IP address and browser type. The chat checks your IP address to stop spam. It does not save your IP address or your messages.
How we use it
Only to answer your request, send help, and follow up on that same job.
Messages from Google Search or Maps
Messages you send us from our Google Business Profile run on Google's RCS for Business. Google's AI assistant may answer common questions for us and pass the chat to us when needed.
- We only message people who contacted us first.
- We do not send marketing texts.
- Reply STOP to stop messages.
Who we share it with
Only the services we use to answer you:
- Google, which runs the messaging on our Google Business Profile.
- Our form service, Web3Forms, which sends website form and chat requests to our email.
- Our email provider, Google (Gmail), where those requests arrive.
- Our website host, Cloudflare, which also runs the chat on this website.
We do not sell personal information. We do not share phone numbers or text consent with anyone for their own marketing.
Links on this site to Google Maps and Google reviews take you to Google. Google's own privacy policy applies there.
Please keep these out of chat and texts
Do not send card numbers, bank details, Social Security numbers or passwords by chat or text.
See or delete your information
Call or text (502) 702-6706.
How long we keep it
Only as long as we need it for the job and our records.
See also our Terms of Service.
Need a tow?
Call or text (502) 702-6706. Open every day, 5am to 12am.